Kuala Lumpur, April 2012 – Telecontinent Sdn Bhd (TCSB) has signed a 3 year contract with Commerce Access Sdn Bhd (CASB) to provide outsourced contact centre services as part of CASB’s growth strategy. In the contract, TCSB will provide telemarketing solutions to increase the subscription base of CASB’s online portal which is known as Tender2U.
Tender2U provides notifications on public tenders to companies or individuals who have subscribed to the service. Customers can select how they wish to receive the notifications through the method most suitable to their working environment or lifestyle. This can either be by emails or SMS which can be received anytime and anywhere. Customers will also have access to an online portal which allows them to view tenders that are currently available in the country.
One of the portal’s features is a filter mechanism that enables customers to view tenders that match their business offering. The benefit of this is that it saves time and money as it reduces the need to search for tenders from various sources such as newspaper and notice boards. With Tender2U, customers will receive all tender notices from one source whether it’s from the government or private sector.
CASB currently operate and manage their own contact centre which looks after sales and customer service. However, for the next 3 years they target a higher penetration rate to increase the subscription base of Tender2U. The partnership with TCSB will give them the boost needed to meet this business objective. The services provided at the outsourced contact centre include creating awareness and interest of Tender2U, increasing the customer base for CASB and guiding traffic to their online portal.