To be a world class Business Process Outsourcing service provider specialising in Contact Centre Solutions delivered on a Global platform.
- To be a top 5, BPO Contact Centre service provider in Malaysia by 2015.
- To build competencies and expertise in the range of services offered and the industry domains served.
- To expand delivery sites and centres of excellence beyond domestic borders.
- To grow Telecontinent into an internationally recognised and trusted brand in the outsourcing landscape.