Kuala Lumpur, October 2012 – Telecontinent Sdn Bhd (TCSB) adds another notch in the categories of industries that it is serving, this time being the insurance industry. This month sees TCSB launching 2 insurance telesales programs back-to-back, where one is for a multinational and the other is a leading domestic insurance service provider. Read more »
Kuala Lumpur, July 2012 – Telecontinent Sdn Bhd (TCSB) has signed a contract with SingNet Pte Ltd (SingNet) to increase the customer spend for its mioTV, an internet protocol TV (IPTV) network. SingNet is an Internet Service Provider (ISP) which offers a full range of internet services for both business and home usage. It is also the ISP arm of SingTel, Singapore’s leading communications group.
Kuala Lumpur, June 2012 – Telecontinent Sdn Bhd (TCSB) has successfully launched a telecollection centre here for its new client, Reader’s Digest (RD). RD has signed a one year deal with TCSB to operate and manage its telecollection centre for the Malaysian market.
Under the agreement, the centre will collect payment on behalf of RD for customers who fall under the categories of bad debt and default payment. Customers who fall in any of these categories will receive a call from the centre prompting them to make their due payment. Payment can be made immediately over the phone with a credit card, or through other methods such as cheque, bank draft, money order, postal order or online payment via RD’s website.
Kuala Lumpur, April 2012 – Telecontinent Sdn Bhd (TCSB) has signed a 3 year contract with Commerce Access Sdn Bhd (CASB) to provide outsourced contact centre services as part of CASB’s growth strategy. In the contract, TCSB will provide telemarketing solutions to increase the subscription base of CASB’s online portal which is known as Tender2U.
Tender2U provides notifications on public tenders to companies or individuals who have subscribed to the service. Customers can select how they wish to receive the notifications through the method most suitable to their working environment or lifestyle. This can either be by emails or SMS which can be received anytime and anywhere. Customers will also have access to an online portal which allows them to view tenders that are currently available in the country.
Cyberjaya, 17 March 2012 – Malaysia expects the outsourcing to be worth RM1.9bil next year. Trade and Industry Minister Datuk Seri Mustapa Mohamed said.
He said the Economic Transformation Plan had targeted the shared services and outsourcing (SSO) as a growth sector to contribute to about RM2.4bil in incremental gross national income and create over 13,290 high-income jobs by 2020.
Kuala Lumpur, 25 February 2012 – Telecontinent Sdn Bhd has launched its first contact centre today in the Hampshire Place Office building situated in the heart of KL city. The centre is focused on delivering contact centre outsourcing and consultancy services. It caters mainly to the domestic market with the majority of the calls coming in from Klang Valley. The rest of the calls are expected to come in from the neighbouring countries which will also be served at this centre.